Shipping & Delivery

 

 

Orders for in-stock items are typically processed within 24-48 hours. Orders are not processed on weekends or holidays. You will receive a shipping confirmation email with your tracking number when processing begins for your order. Please allow 1-2 business days for tracking to update. Shipping transit times are not guaranteed by Aquelarre.  Unfortunately, carrier delays may occur for reasons outside our control. Aquelarre is not responsible for any such delay and discounts, refunds, credits or cancellations will not be issued due to transit delays. Once an order is in possession of the carrier, it becomes the carrier's responsibility and Aquelarre is no longer liable. Should your package be lost in transit, missing upon delivery or stolen, we kindly ask that you contact the carrier directly for further information and resolution.


FOR INFORMATION IN REGARDS TO PRE-ORDER SHIP DATES PLEASE CLICK HERE

 
INTERNATIONAL SHIPPING INFORMATION
Aquelarre is pleased to offer international shipping to over 200 global destinations. International customers are solely responsible for all duties, taxes and brokerage fees upon delivery. By placing an international order, you accept and acknowledge you are responsible for all additional customs and import duties. If delivery is refused or customs/import duties are unpaid, the package will be surrendered to customs and no refunds will be issued. If an international package is returned to us from the courier due to incorrect or incomplete address information provided by the customer, no refund or credit will be received for original shipping costs and a re-shipment fee of the original amount plus any duties or taxes imposed on the returned package will apply. Aquelarre is not responsible for any packages that are delayed, damaged, lost in transit, or missing upon delivery to a destination outside of the USA. Should your package be lost in transit, missing upon delivery, delayed in transit or held at customs, please contact your local mail carrier or customs agency directly for further information and resolution.