Free shipping on all US orders | Free same-day delivery in NYC + Brooklyn on orders over $100

Shipping & Delivery

NYC AREA SAME-DAY DELIVERY FREE on orders of $100 or more
See below for full details

 

Aquelarre Shipping Rates

 

** Please note due to COVID-19, our fulfillment department is currently operating with limited staff and delays in shipment processing time may occur.

Orders are typically processed within 24-48 hours. Orders are not processed on weekends or holidays. You will receive a shipping confirmation email with your tracking number when processing begins for your order. Please allow 1-2 business days for tracking to update. Shipping transit times are not guaranteed by Aquelarre.  Unfortunately, carrier delays may occur for reasons outside our control. Aquelarre is not responsible for any such delay and discounts, refunds, credits or cancellations will not be issued due to transit delays. Once an order is in possession of the carrier, it becomes the carrier's responsibility and Aquelarre is no longer liable. Should your package be lost in transit, missing upon delivery or stolen, we kindly ask that you contact the carrier directly for further information and resolution.

 

NYC AREA SAME-DAY DELIVERY INFORMATION

$100 minimum order value. If your address is eligible for same day delivery, the option will be shown at checkout. Orders must be placed by 12 PM EST. Orders placed after 12 PM EST will be processed for delivery the next day. Deliveries are made 7 days a week (except holidays) between the hours of 10 AM and 8 PM EST. Available for in-stock items only. Same-Day deliveries may be rescheduled due to inclement weather. In this event, we will contact you to coordinate a new delivery day or get approval to ship your order.


INTERNATIONAL SHIPPING INFORMATION

Aquelarre is pleased to offer international shipping to over 200 global destinations. International customers are solely responsible for all duties, taxes and brokerage fees upon delivery. By placing an international order, you accept and acknowledge you are responsible for all additional customs and import duties. If delivery is refused, package will be surrendered to customs and no refunds will be issued. Aquelarre is not responsible for any packages that are damaged or lost in transit to a destination outside of the USA. Should your package be lost in transit, missing upon delivery, delayed in transit or held at customs, we kindly ask that you contact your local mail carrier or customs agency directly for further information and resolution.