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HOLIDAY SALE: 30% OFF ALL CLOTHING & ACCESSORIES WITH CODE HOLIDAY30

Shipping & Delivery

Please note there may be delays in transit due to our carriers experiencing extremely high volume and staffing shortages.
We kindly ask you contact the carrier directly if you experience any issues with your shipment.


USPS International Services to Australia have been temporarily suspended due to unavailability of transportation due to Covid.
Orders placed with this method will be held until the suspension is lifted.
  


Aquelarre Shop Size Guide - House of Sunny, Batsheva, Amomento and more

Every shipment sent by Aquelarre Shop is carbon neutral. This practice produces a net zero amount of carbon dioxide. Carbon-neutral shipping offsets aim to reduce the carbon footprint associated with shipping packages.

Orders for in-stock items are typically processed within 24-48 hours. Orders are not processed on weekends or holidays. You will receive a shipping confirmation email with your tracking number when processing begins for your order. Please allow 1-2 business days for tracking to update. Shipping transit times are not guaranteed by Aquelarre.  Unfortunately, carrier delays may occur for reasons outside our control. Aquelarre is not responsible for any such delay and discounts, refunds, credits or cancellations will not be issued due to transit delays. Once an order is in possession of the carrier, it becomes the carrier's responsibility and Aquelarre is no longer liable.  Aquelarre is not responsible for any packages that are delayed, damaged, lost in transit, missing or stolen upon delivery, and no refunds will be issued in any such instance. Should your package be lost in transit, missing upon delivery or stolen, we kindly ask that you contact the carrier directly for further information, claims and resolution.


FOR INFORMATION IN REGARDS TO PRE-ORDER SHIP DATES PLEASE CLICK HERE

 
INTERNATIONAL SHIPPING INFORMATION

Aquelarre is pleased to offer international shipping to over 200 global destinations. Shipping rates are calculated at checkout and vary by item and destination. International customers are solely responsible for all VAT, duties, taxes and brokerage fees upon delivery. By placing an international order, you accept and acknowledge you are responsible for all additional customs and import duties. If delivery is refused or customs/import duties are unpaid, the package will be surrendered to customs and no refunds will be issued. If an international package is returned to us from the courier due to incorrect or incomplete address information provided by the customer, no refund or credit will be received for original shipping costs and a re-shipment fee of the original amount plus any duties or taxes imposed on the returned package will apply. Aquelarre is not responsible for any packages that are delayed, damaged, lost in transit, missing or stolen upon delivery to a destination outside of the USA, and no refunds will be issued in any such instance. Should your package be lost in transit, missing upon delivery, delayed in transit or held at customs, please contact your local mail carrier or customs agency directly for further information, claims, and resolution. 

EU VAT REGULATIONS & ESTIMATES

As of July 1st, 2021, the European Union (EU) is making changes to tax regulations for eCommerce purchases shipped to the EU. EU customers will be charged by the shipping carrier for VAT prior to or upon delivery.  Please review the below chart for VAT rates by country, which will be calculated from the value of your product. Please note these are official government rates, and are subject to change. For questions in regards to these charges, please contact your local customs department directly.

EU VAT RATES 2021