Shipping & Delivery

** Please note due to the developments of COVID-19, our fulfillment department is currently operating with limited staff and slight delays in order processing time may occur.

 

Aquelarre Shipping Rates

 

Orders are typically processed within 24-48 hours. Orders are not processed on weekends or holidays. You will receive a shipping confirmation email with your tracking number when processing begins for your order. Please allow 1-2 business days for tracking to update. Shipping transit times are not guaranteed by Aquelarre.  Unfortunately, carrier delays may occur for reasons outside our control. Aquelarre is not responsible for any such delay and discounts, refunds, credits or cancellations will not be issued due to transit delays. Once an order is in possession of the carrier, it becomes the carrier's responsibility and Aquelarre is no longer liable. Should your package be lost in transit, missing upon delivery or stolen, we kindly ask that you contact the carrier directly for further information and resolution.



INTERNATIONAL SHIPPING INFORMATION

Aquelarre is pleased to offer international shipping to over 200 global destinations. International customers are solely responsible for all duties, taxes and brokerage fees upon delivery. By placing an international order, you accept and acknowledge you are responsible for all additional customs and import duties. If delivery is refused, package will be surrendered to customs and no refunds will be issued. Aquelarre is not responsible for any packages that are damaged or lost in transit to a destination outside of the USA. Should your package be lost in transit, missing upon delivery, delayed in transit or held at customs, we kindly ask that you contact your local mail carrier or customs agency directly for further information and resolution.