Pre-Order Policy

PRE-ORDER RESERVATION

By placing a pre-order, you have reserved the selected item(s). Pre-order items will be automatically shipped as soon they arrive to our stock per the estimated ship date listed. You will receive tracking information via email at the time the order is shipped. 

PAYMENT

Payment for pre-orders is charged at the time the order is placed in order to reserve the item for you. We do not offer delayed payments.

ESTIMATED SHIP DATES

Although we make every effort to ship pre-order items as close to the listed estimated ship date as reasonably possible, you understand and agree that these dates are not guaranteed and subject to change. Delays occur for reasons outside our control, and Aquelarre is not responsible for any damages that may occur due to the delay. Discounts, refunds, credits or cancellations will not be issued due to any such delay.

CANCELLATIONS

Pre-orders that have not yet shipped may be cancelled for a full refund within 7 days of purchase by contacting us at hello@aquelarreshop.com.

SHIPPING INFORMATION

Should your shipping information change, you may update it at any time prior to the shipment of your item by emailing hello@aquelarreshop.com.

RETURNS & EXCHANGES

We will gladly accept returns and exchanges of full price unworn, undamaged pre-order items that have not been washed, used or altered in any way with price tags still intact for a full refund within 7 days of your order's delivery date. Pre-order items purchased on sale or with a discount code are eligible for exchange or a return for store credit only. To view our full return policy, please visit the link here

By electing to pre-order an item, you agree to these terms.