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Return Policy

effective 1/6/23

ONLINE ORDER RETURN POLICY

We accept returns of eligible full price items for exchange or refund within 7 days of delivery. Sale items are eligible for exchange or return for store credit only within 7 days of delivery. After 7 days, all sales are final. 

Due to their nature the following items are FINAL SALE and not eligible for return or exchange: vintage, bags, jewelry, accessories, underwear, beauty, fragrance, wellness, apothecary, homeware and items marked as final sale.

Returned items must be unworn, undamaged, and in perfect condition without being washed, used or altered in any way with price tags and any original protective packaging still intact. Returns and exchanges must be mailed back by the customer and postmarked within 7 days of the order's delivery date. 

Eligible refunds will be processed to the original form of payment for the original purchase price less an $8 fee for the cost of the return label. Refunds may take up to 14 days after the return is processed to appear in your account. Store credits will be issued immediately via email upon return processing in the form of a gift card code redeemable online, less an $8 fee for the cost of the return label. Returns valuing over $500.00 USD are subject to a 10% restocking fee. Original shipping costs are non-refundable. We reserve the right to deny any and all refunds or exchanges if the merchandise returned does not meet our requirements. 

Please visit our Returns Portal at http://aquelarreshop.returnscenter.com to submit your request and receive a return label.

 

IN STORE RETURN POLICY

We accept returns of eligible items for exchange or store credit only within 7 days of purchase without exception.

Due to their nature the following items are FINAL SALE and not eligible for return or exchange: vintage, bags, jewelry, accessories, underwear, beauty, fragrance, wellness, apothecary, homeware, and items marked final sale.

Returned items must be unworn, undamaged, and in perfect condition without being washed, used or altered in any way with price tags and any original protective packaging still intact.


VINTAGE RETURN POLICY

All vintage items are FINAL SALE without exception. We encourage you to refer to any listed product measurements in the product description to ensure fit. Vintage items are thoughtfully selected for their quality and character, however due to their nature they may likely show slight imperfections, minor flaws, or signs of wear such as small marks, pilling, fading, etc. This is not considered damage or defect.

 

DEFECTIVE ITEMS

In the unlikely chance you receive an item that is damaged or defective, please notify us within 7 days of delivery and we will coordinate complimentary repair or replacement at our discretion. Please note items which are damaged as a result of normal wear and tear, by accident, negligence or through misuse will not be considered defective. Items owned longer than 7 days are not eligible for repair or replacement. 

 

RETURN MONITORING

Aquelarre Shop monitors the number of returns made by customers. Excessive returns, determined at our discretion, may result in your account being disabled and/or future orders canceled.

 

INTERNATIONAL RETURN & EXCHANGE POLICY

Returns or exchanges for orders received outside of the United States may be returned per the above policies at the customer’s expense. Please contact us at hello@aquelarreshop.com to request an international return authorization. Once your return is authorized, you must ship the items(s) back using a traceable carrier insured to the full value of the merchandise, and provide the tracking number to us via email. Any international returns must be mailed back by the customer and postmarked within 7 days of the order's delivery date. Items mailed later than 7 days after delivery will not be accepted. Original shipping fees are non-refundable and return shipping fees will not be reimbursed. Aquelarre Shop is not responsible for any international return packages that are lost or damaged in transit. Any customs fees, duties or taxes that are required for us to obtain your return will be deducted from your refund or store credit.