We hope you and your loved ones continue to stay safe and healthy! We're happy to offer an extended 30 day return policy and schedule a free contactless carrier pickup to have your return picked up from your home. Thank you for supporting our small business!
To request a free return label and carrier pickup, please email us at hello@aquelarreshop.com.
RETURN & EXCHANGE POLICY
We will gladly accept returns of eligible unworn, undamaged full price items that have not been washed, used or altered in any way with price tags and original packaging still intact for a full refund or exchange within 30 days of your order's delivery date. Exchanges are based on item availability and are not guaranteed. Items purchased on sale, with promotional discount pricing, or with a coupon code are eligible for exchange or a return for store credit only within 30 days of your order's delivery date. No returns, exchanges or store credits will be honored after the 30 day period, at which time items will become final sale.
Returns and exchanges must be mailed back by the customer within 30 days of the order's delivery date. Items mailed later than 30 days after delivery will not be accepted and the package will be returned to sender. Please note items sent without a return shipping label provided by Aquelarre will not be accepted.
Due to their nature, swimwear, intimates, accessories, bags, jewelry, beauty, fragrance, vintage, home and apothecary items are final sale and not eligible for return or exchange. If an item you receive is damaged or defective, please notify us and mail back the product no later than 7 days after delivery. Any eligible refunds will be processed to the original form of payment for the original purchase price. Store credits will be issued via email with a gift card code redeemable online. We do not refund or credit original shipping costs. We reserve the right to deny any and all refunds or exchanges if the merchandise returned does not meet these requirements.
