For your convenience, we offer complimentary pre-paid shipping labels for eligible returns and exchanges on domestic orders. To obtain a pre-paid shipping label and request a return or exchange, please email us at hello@aquelarreshop.com.
RETURN POLICY
We will gladly accept returns of unworn, undamaged full price items that have not been washed, used or altered in any way with price tags still intact for a full refund within 7 days of your order's delivery date. Items purchased in store, on sale, or with a discount code are eligible for exchange or a return for store credit only. Accessories, jewelry, beauty, fragrance, sacred space and apothecary items are final sale and not eligible for return or exchange. If an item you receive is defective, please notify us no later than 7 days after delivery. Returns of defective items will not be honored if you fail to notify us within the 7 day period.
Returns must be mailed back by the customer within 7 days of the order's delivery date. Items mailed later than 7 days after delivery will not be accepted. To obtain a complimentary pre-paid shipping label, please email us at hello@aquelarreshop.com. Please note items sent without a shipping label provided by Aquelarre will not be accepted.
Your refund will be processed to the original form of payment for the purchase price. We do not refund original shipping costs. We reserve the right to deny any and all refunds if the merchandise returned does not meet our requirements.
EXCHANGES
Exchanges will be honored for unworn, undamaged items that have not been washed, used or altered in any way with price tags still intact within 7 days of your order's delivery date. To confirm item availability and obtain a complimentary pre-paid shipping label, please email us at hello@aquelarreshop.com.
Exchanges must be mailed back by the customer within 7 days of the order's delivery date. Please note items sent without a shipping label provided by Aquelarre will not be accepted. Exchanges are based on item availability and are not guaranteed. Accessories, jewelry, beauty, fragrance, sacred space and apothecary items are final sale and not eligible for exchange.