Return Policy

EXTENDED HOLIDAY RETURN WINDOW

We have extended our standard 14 day return policy window for the holiday season! Orders placed on or after December 1, 2020 will have until December 31, 2020 to request a return authorization (or within 14 days of delivery, whichever is greater). Please see below for our full return policy.

 

We hope you love your purchase, however if it’s not quite right you have 14 days to request a free return label and mail the items back to us. To request a complimentary return label for your eligible domestic order, please email us at hello@aquelarreshop.com.

  

RETURN & EXCHANGE POLICY

We accept returns of eligible unworn, undamaged full price items per the policies below that have not been washed, used or altered in any way with price tags and original packaging still intact for a full refund or exchange within 14 days of any domestic order's delivery date. No returns, exchanges or store credits will be honored after the 14 day period, at which time items will become final sale.

Returns and exchanges must be mailed back by the customer within 14 days of the order's delivery date. Items mailed later than 14 days after delivery will not be accepted and the package will be returned to you. Please note items sent without a return shipping label provided by Aquelarre will not be accepted.

Any eligible refunds will be processed to the original form of payment for the original purchase price. Store credits will be issued via email with a gift card code redeemable online. We do not refund or credit original shipping costs. We reserve the right to deny any and all refunds or exchanges if the merchandise returned does not meet our published requirements.

 

SALE RETURN POLICY

Any eligible items purchased on sale, with promotional discount pricing, or with a coupon code will be accepted for exchange or a return for store credit only within 14 days of any domestic order's delivery date.

 

APPAREL RETURN POLICY

All full price apparel is eligible for refund or exchange within 14 days of any domestic order's delivery date.

 

FOOTWEAR RETURN POLICY

All full price footwear is eligible refund or exchange within 14 days of any domestic order's delivery date. All packaging including dust bag and box must be returned. Please note, footwear should be tried on while standing on a carpeted surface to protect the soles.

 

BAGS, JEWELRY, & ACCESSORIES RETURN POLICY

Due to their nature, bags, jewelry, and accessories are final sale and not eligible for return or exchange. 

 

SWIMWEAR RETURN POLICY

All full price swimwear is eligible for a full refund or exchange within 14 days of your domestic order's delivery date. Please note, one pieces and bikini bottoms must be tried on over underwear without removing the protective adhesive liner. Swimwear returned without its protective adhesive liner will not be accepted.

 

INTIMATES RETURN POLICY

All full price bras and bodysuits are eligible for a full refund or exchange within 14 days of your domestic order's delivery date. Due to its nature, underwear is final sale and not eligible for return or exchange.

 

HOUSEWARE & DECOR RETURN POLICY

Due to their nature, home and decor items are final sale and not eligible for return or exchange. 

 

BEAUTY, FRAGRANCE & APOTHECARY RETURN POLICY

Due to their nature, beauty, fragrance and apothecary items are final sale and not eligible for return or exchange. 

 

DEFECTIVE ITEMS

Items are considered damaged or defective if they are not of satisfactory quality or have visible flaws in construction rendering them unwearable or unusable. Please note items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered defective. If you receive an item that is damaged or defective, please notify us within 14 days of delivery and we will coordinate a return for replacement. Items owned longer than 14 days are not eligible for replacement or refund. 

 

INTERNATIONAL RETURNS

Aquelarre Shop does not offer complimentary returns for orders sent outside of the United States. Please contact us at hello@aquelarreshop.com to request an international return authorization. Once your return is authorized, you must ship the item(s) back using a traceable carrier insured to the full value of the merchandise, and provide the tracking number to us via email. Any international returns must be mailed back by the customer within 14 days of the order's delivery date. Items mailed later than 14 days after delivery will not be accepted and the package will be returned to you. Original shipping fees are nonrefundable and return shipping fees will not be reimbursed. Aquelarre Shop is not responsible for any international packages that are lost or damaged in transit. Any customs fees, duties or taxes that are required for us to obtain your return will be deducted from your refund or store credit.