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THE HOLIDAY SALE: 30% off all clothing + extra 30% off sale items with code HOLIDAY30 (ends 11/28)

Customer Service

We are here for you and happy to assist via email correspondence with

• Sizing and fit recommendations
• Out of stock size requests & special orders
• Product information & measurements
• Ordering assistance & troubleshooting
 
email: hello@aquelarreshop.com

Inquiries will be answered typically within 24 hours Monday - Friday.
Our offices are closed on weekends as well as holidays.


LOST OR MISSING PACKAGES & PACKAGE PROTECTION CLAIMS
Please visit https://www.aquelarreshop.com/pages/shipping-delivery
 
PRE-ORDER STATUS INFORMATION
If you're inquiring about the current status of an existing pre-order you've placed, please refer to the product's page on our website for the most up-to-date shipping estimate. 

Please keep in mind that we're a small business, and you are directly contacting a real person from our team.
Any rude, disrespectful, or hostile behavior will not be tolerated.