To file a claim for reimbursement for a package that is lost in transit, missing or stolen upon delivery,
or damaged in transit please review the information below then visit https://claims.route.com/
- Packages marked "delivered" yet not received are considered stolen, and must be filed 5 days after
“delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.
- Packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days
after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada
unless a Canadian merchant is shipping within Canada in which case the 7 day domestic shipment timeline applies)
and within 30 days from the last checkpoint.
- Claims for damaged orders must be filed within 15 days of the delivery date.